What our patients think of us!
These are a selection of the comments that we are inundated with on a weekly basis.
"I generally felt the service was excellent!"
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Not at all, I was so pleased with the service provided. Thank you!"
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Keep on with the good job, well appreciated"
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Very welcoming, friendly service, helpful in every way."
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Your perfect as it is" Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"The best part of my family are enrolled with Eyespy iCare. I believe nothing should be changed"
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Great with kids. Also the phone reminders for when the appointment was due were very helpful."
Anonymous, In-store patient satisfaction survey.
"Very impressed. Nice to see new businesses starting in the area. Will definitely recommend to friends. Well done!"
Anonymous, In-store patient satisfaction survey.
"Excellent customer service"
Anonymous, In-store patient satisfaction survey.
"Nothing more to say, all round exceptional service"
Anonymous, In-store patient satisfaction survey.
"Great place and cheap deals for an independent opticians"
Dominic Chillon.
"I think Eyespy iCare is a great opticians. I will definitely tell people about them."
Ruqayyah Afzal
"I liked the service very much. The staff were very helpful. I am very impressed."
Peter Barker
"Very calm and professional service from both the optician and front desk. A very welcome addition to the High Street."
Anonymous, In-store patient satisfaction survey.
"Impressed with the diagnostic test and subsequent follow up action. 'You only get one chance to look after your eyes"
Caryle Webb-Ingle
"Very happy with my glasses, had no problems at all considering I went to R&J Optical and their glasses were terrible. So well done and keep up the good work"
Sharon
"Very impressed"
Keith
"I greatly appreciate the patience and consideration afforded to me to enable me to pay the balance without any pressure. The professionalism exhibited throughout was excellent. I would gladly recommend my friends and family for your excellent service."
Joyce
"I will definitely be coming back again for any future appointments"
Alistair
"So kind and friendly, and what lovely welcoming premises"
Carrolle
"Great overall service, helpful advice which lead to a great pair of glasses"
Amardeep
"Very good and friendly"
Abdus-Salaam
"I am extremely pleased with the service here at Eyespy iCare. The shop itself looks very appealing"
Steven, Patient
"Very friendly and the staff were very helpful. Fantastic service"
Caroline, Patient
"Excellent variety of glasses and prices are more than reasonable. I have already recommended Eyespy iCare to my family and
friends."
Elliot, Patient
"Very friendly and lovely practice"
Melanie, Patient
"Brilliant service, I am very pleased"
Margaret, Patient
"I have already recommended my family to Eyespy iCare"
Roland, Patient
"Great, made my daughter feel at ease."
Sally, Patient
"Excellent, very pleased with the overall service"
Ian, Senior Carer
"The Eyespy iCare staff are excellent with our patients"
Linda, Manager of Care Home
"I was really impressed by the service I received"
Dianne
"The staff are always kind and a real pleasure to have in our home"
Steve, Home Visit Patient
"Our patients are very challenging and our last eye care company did not cope with our residents very well. Eyespy iCare have made all the difference. They dealt with our patients in an understanding and compassionate manner and provided an excellent service. We look forward to having them back next year."
Michael Cohen, Manager of Care Home
"Thank you for a very thorough eye exam and overall an excellent service"
Barbara
"To all the Eyespy iCare team - thank you for everything"
Mr and Mrs Forgione
"A big thank you to all the staff who treated the residents at our home. I've never come across such a professional approach. We were all shown respect and treated with kindness. We know it's your job but its very easy to just go through the motions so, once again, thank you"
Bernard, Resident of Care Home
"We were extremely impressed - your professional and friendly approach put us at ease"
Thomas & Valerie
"The feedback we have received form our residents has been overwhelming. They seem a lot more happier with their spectacles. Eyespy iCare used the latest equipment to determine the most accurate prescriptions for our patients. We have a number of residents with dementia and learning difficulties and have had problems getting their eyes tested using normal methods but they seem much more comfortable getting tested with Eyespy iCare's new testing chart as they can identify with the images shown on the screen. I would definitely recommend Eyespy iCare to all other care home managers after seeing the change in our residents"
Tim Johnson, Manager of Care Home
These are a selection of the comments that we are inundated with on a weekly basis.
"I generally felt the service was excellent!"
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Not at all, I was so pleased with the service provided. Thank you!"
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Keep on with the good job, well appreciated"
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Very welcoming, friendly service, helpful in every way."
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Your perfect as it is" Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"The best part of my family are enrolled with Eyespy iCare. I believe nothing should be changed"
Anonymous, In-store patient satisfaction survey, when asked "How can we improve our service?"
"Great with kids. Also the phone reminders for when the appointment was due were very helpful."
Anonymous, In-store patient satisfaction survey.
"Very impressed. Nice to see new businesses starting in the area. Will definitely recommend to friends. Well done!"
Anonymous, In-store patient satisfaction survey.
"Excellent customer service"
Anonymous, In-store patient satisfaction survey.
"Nothing more to say, all round exceptional service"
Anonymous, In-store patient satisfaction survey.
"Great place and cheap deals for an independent opticians"
Dominic Chillon.
"I think Eyespy iCare is a great opticians. I will definitely tell people about them."
Ruqayyah Afzal
"I liked the service very much. The staff were very helpful. I am very impressed."
Peter Barker
"Very calm and professional service from both the optician and front desk. A very welcome addition to the High Street."
Anonymous, In-store patient satisfaction survey.
"Impressed with the diagnostic test and subsequent follow up action. 'You only get one chance to look after your eyes"
Caryle Webb-Ingle
"Very happy with my glasses, had no problems at all considering I went to R&J Optical and their glasses were terrible. So well done and keep up the good work"
Sharon
"Very impressed"
Keith
"I greatly appreciate the patience and consideration afforded to me to enable me to pay the balance without any pressure. The professionalism exhibited throughout was excellent. I would gladly recommend my friends and family for your excellent service."
Joyce
"I will definitely be coming back again for any future appointments"
Alistair
"So kind and friendly, and what lovely welcoming premises"
Carrolle
"Great overall service, helpful advice which lead to a great pair of glasses"
Amardeep
"Very good and friendly"
Abdus-Salaam
"I am extremely pleased with the service here at Eyespy iCare. The shop itself looks very appealing"
Steven, Patient
"Very friendly and the staff were very helpful. Fantastic service"
Caroline, Patient
"Excellent variety of glasses and prices are more than reasonable. I have already recommended Eyespy iCare to my family and
friends."
Elliot, Patient
"Very friendly and lovely practice"
Melanie, Patient
"Brilliant service, I am very pleased"
Margaret, Patient
"I have already recommended my family to Eyespy iCare"
Roland, Patient
"Great, made my daughter feel at ease."
Sally, Patient
"Excellent, very pleased with the overall service"
Ian, Senior Carer
"The Eyespy iCare staff are excellent with our patients"
Linda, Manager of Care Home
"I was really impressed by the service I received"
Dianne
"The staff are always kind and a real pleasure to have in our home"
Steve, Home Visit Patient
"Our patients are very challenging and our last eye care company did not cope with our residents very well. Eyespy iCare have made all the difference. They dealt with our patients in an understanding and compassionate manner and provided an excellent service. We look forward to having them back next year."
Michael Cohen, Manager of Care Home
"Thank you for a very thorough eye exam and overall an excellent service"
Barbara
"To all the Eyespy iCare team - thank you for everything"
Mr and Mrs Forgione
"A big thank you to all the staff who treated the residents at our home. I've never come across such a professional approach. We were all shown respect and treated with kindness. We know it's your job but its very easy to just go through the motions so, once again, thank you"
Bernard, Resident of Care Home
"We were extremely impressed - your professional and friendly approach put us at ease"
Thomas & Valerie
"The feedback we have received form our residents has been overwhelming. They seem a lot more happier with their spectacles. Eyespy iCare used the latest equipment to determine the most accurate prescriptions for our patients. We have a number of residents with dementia and learning difficulties and have had problems getting their eyes tested using normal methods but they seem much more comfortable getting tested with Eyespy iCare's new testing chart as they can identify with the images shown on the screen. I would definitely recommend Eyespy iCare to all other care home managers after seeing the change in our residents"
Tim Johnson, Manager of Care Home
