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      • Legal notice

Cancellation Policy


Once a spectacle order has been placed it can be cancelled within 24 hours
for a full refund, as long as the lenses have not been ordered. However, a
10% transaction fee will be applied to any payments made by card. If lenses
have been ordered and you still wish to cancel your order then you will
receive a refund of 75% of the lenses.

If you wish to cancel your order after this, then the following will apply: 

1) The cost of the lenses will not be refunded (as they have been made to 
your prescription) but the frame can be at a rate of 80% of what was paid 
originally by the patient due to admin charges. 

2) If the frame has been glazed with lenses, then the frame will be refunded 
at a rate of 80% due to admin charges and also an addition £39 for the 
glazing charge. Again, the lenses will not be refunded.

3) Contact lens orders can be cancelled within 24 hours of being placed.

4) After this period, contact lens orders can not be cancelled.

5) Deposits will only be returned once the above criteria has been met.

6) Full refunds can only be given at the discretion of the manager.

Promotions

Free Eye Test
Buy One, Get One Free
Free Anti-Glare lenses
25% off for over 60's

Services

Eye Exam
Dispensing
Home Visits
Contact Lenses

Company

About us
Contact us
Testimonials
How to find us

Opening hours

Mon, Wed and Fri 
09:00 to 13:00 and 14:00 to 17:30
​Tues and Thurs
09:30 to 13:00 and 14:00 to 17:00
Saturday 
09:00 to 16:00
We offer late evening
appointments on request. 

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